Return & Refund Policy
Effective Date: September 29, 2026
SteelInkGolf is operated by YOUHUI GLOBAL LINK LIMITED, trading as SteelInkGolf.
For return or refund questions, please contact:
1. 30-Day Return Window
You may request a return or exchange within 30 days from the date your order is delivered, subject to the conditions described below.
If more than 30 days have passed since delivery, we generally cannot offer a return or exchange unless required by applicable law.
2. Return Eligibility
To be eligible for a return, products should generally:
- Be unused or only reasonably handled for inspection;
- Remain in their original condition;
- Include original packaging and accessories where reasonably possible; and
- Be accompanied by the relevant order information.
We may decline a return or reduce the refund amount where the product has been used, damaged, altered, or diminished in value beyond what is reasonably necessary to inspect the product, to the extent permitted by applicable law.
We do not charge a fixed restocking fee.
3. How to Request a Return
Before sending any product back, please contact:
Please provide:
- Order number
- Product name
- Reason for return
- Photos or other information where relevant
Do not send a return to an address shown on the website unless SteelInkGolf has specifically provided that address as part of your approved return instructions.
After reviewing your request, we will provide the applicable return instructions or RMA information.
4. Return Shipping Costs
U.S. Orders
For U.S. orders, responsibility for return shipping costs will be determined after we review the reason for the return and the circumstances of the order.
International Orders
For International Orders, customers are responsible for return shipping costs regardless of the reason for the return or exchange, subject to any mandatory rights provided by applicable law.
Original shipping charges, if any, may be non-refundable. SteelInkGolf currently provides free standard shipping on orders, but customs duties, taxes, or other import-related charges may apply to International Orders.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:
Please provide your order number and clear photographs or other relevant information.
After reviewing the issue, we may provide an appropriate remedy, which may include:
- Replacement
- Exchange
- Repair
- Refund
- Other remedy required or permitted by applicable law
For U.S. orders, return shipping responsibility will be determined after we review the issue.
For International Orders, customers are generally responsible for return shipping costs, subject to applicable law.
6. Exchanges
We offer exchanges where the requested product and circumstances permit.
Please contact us before sending the original product back.
An exchange may be subject to product availability.
7. Refunds
Once an approved return is received and inspected, we will determine the applicable refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
8. Products Returned in a Condition Different From the Original Condition
If a returned product has been used, damaged, altered, or otherwise diminished in value beyond reasonable inspection, we may reduce the refund to reflect the diminished value to the extent permitted by applicable law.
9. Customs, Duties, and Taxes
For International Orders, customers may be responsible for customs duties, import taxes, VAT, GST, brokerage charges, or similar charges imposed by the destination country.
Such charges are separate from our standard shipping charges.
Where permitted by law, customs duties, taxes, and similar import charges may not be refundable.
10. Statutory Consumer Rights
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
11. Contact
For returns, refunds, or exchanges:
- Choosing a selection results in a full page refresh.